Teach you apt handle with customers 24 kinds of sk

Sales is a results of Heroes game sales is to deal. There was no transaction, no matter how good the sales process can only be spent snowy night wind. In the salesman's mind, in addition to the transaction, no choice. But the customer is always so In this process is important, the retinue description is excluded ...
sales is a results of Heroes game sales is to deal. There was no transaction, no matter how good the sales process can only be spent snowy night wind. In the salesman's mind, in increase to the transaction, no choice. But the customer is always so In this process is important, exclude the following description of several customers doubt transaction method:

1, the customer said: I want to think about it.

responses: time is money. Opportunity makes the burglar to.

(1) inquiry method:

normally in this case, the customer amused in the product, but you could not diagram out the presentation (such as: decisive details), or hiding something (such as: no money, no decision-making power) not decision-making, then there are quite off the words. So to illuminate the causes for the use of investigation method will then prescribe the right medication to remedy the patient. Such as: Sir, I have in the end is where we explained, so you say you have to consider?

(2) assuming method:

imagine immediately the transaction, the customer can get what benefits (or happy), if necessary instantly deal with the hand may lose some of the benefits (the pain), the use of the hypocrisy of people immediately to facilitate transactions. Such as: Mr. X, our products must be very interested naturally. Suppose you buy now, you can win × × (and awards). We come once a month (or have a improvement), there are now many people want to buy this product, if you do not timely decisions, ... ...

(3) direct method:

by determining the customer's situation, straightforward question to the customer, principally for men there is a question of money the buyer, the straight usage can shock him, forcing him to pay the bill. Such as: × × President, really, would not be a money problem? Or shirk it you are in, you want to flee me

2, the customer said: too valuable.

responses: you pay for, in fact, is not expensive.

(1) Comparative Law:

① likened with similar products. Such as: market × × × × brand of money, this product cheaper than the mark more acceptable × ×, × × brand than the quality also good.

② other items with the same value to compare. Such as: × × money can now buy a, b, c, d and so a few things, and this product is that you need most now, not now buy a little expensive.

(2) destroy up method:

the product of several component parts individually, some part of the explanation, each of which is not expensive, the more cheaper together.

(3) average:

the price apportioned to every month, weekly, daily, especially fjust aboutme of the most efficient high-end apparel sales. Generally only dress clothes to buy the digit of days, and buy a brand you can dress a number of days, on mean every day more, buy expensive brand label is clearly cost-effective. Such as: You can use this product many annuals? Calculated by × × years, × × × × a week on the actual day of the investment is how much you spend each × × money, you can get this product, value!

(4) Praise method:

applause by customers had to face the pocket. Such as: Sir, look you know usually very focused × × (such as: instruments, quality of life, etc.) you, will not be reluctant to buy the product or service.



3, the customer said: the market downturn.

Responses: downturn to buy, sell good times.

(1) amuse the method:

clever people unveil a trick: When people are selling, buying successful; when others are buying,Nike Shox TL3, selling winners. Now decisions need gallantry and sagacity of many very successful people are in a recession, when the establishment of their success. By said customer smart, intelligent, successful people and other materials, to please the customer, get carried away when out of the wallet!

(2) of the small law:

the macro-economy is a big environmental changes, a unattached individual can not be changed, for everyone in a short period alternatively step at step,Nike Shox Nettbutikk, always This will dilute the stuff, will trivialize to deal with, the transaction will dilute the clash of the macro-environment. Such as: a lot of people these days talking almost the mall downturn, but for us individually, but no important clash, so that it will not influence your buying × × products.

(3) samples of law:

citation before examples, cite successful examples, cite examples around, give a class of examples of prevalent action of groups of people, give a popular example, give examples of leadership, give examples of idol singers, so that customers appetite, thrust, Buy Now. Such as: Mr. X, × × × × time people buy this product, how are you feeling after use (have any comments on what changes he has). Today, you have the same opportunity to make the same decision, will you?

4, the customer said: can not cheaper.

measures: price reflects the value, no good inexpensive merchandise

(1) gains and losses method:

trading is an investment, the gains will lose. Simply the cost to make a purchase decision is not comprehensive, equitable see at the cost, it will ignore the quality, service, value-added products, etc., which to buy themselves a pity. Such as: Do you meditation too many you invest in a particular product? Too tiny investment, but also has his problems, also mini investment, so you disburse extra, for you purchased the product can not achieve the reward period to encounter (can not enjoy products, some additional features).

(2) cards method:

products currently in this price is the minimum price the country has come to Dier, you want to be lower, we really can not. Through bluff (in fact, not cards, there are thousands of miles away from the cards), allow customers to feel that this price is reasonable, buy Debu loss.

(3) credible method:

little in this globe have the opportunity to spend a little money to buy the highest quality products, this is a fact, there are chances to tell customers not to psychology. Such as: If you do need a low price, We do not have, we understand that other locations do not, but there's a little expensive × × products, you can look at.

5, the customer said: somewhere else cheaper.

measures: service price. Now proliferation of counterfeit goods.

(1) Analysis:

Most people make buying decisions, constantly about 3 things: the first is product quality, and the second is the product of price, and the third is the product of service. Shifts in these three zones to analyze, to dispel the concerns of the customer in mind with doubt, it Such as: × × President, it may be true, at the end of the day, everyone wants the least amount of money to buy the highest quality products. But the service is good here, can help to × ×, can provide × ×, you buy elsewhere, not so much service, you have to pay somebody to do his × ×, so they waste your time , but not to retention money, or more applicable here.

(2) shift method:

do not say their advantage, turning an objective and just to say that additional parts of the weak, and kept saying repeatedly, devastating psychological defense customers. Such as: I have not found: that company (somewhere) at the lowest price providing the highest quality products, but also to cater the best service. I × × (relatives or friends) last week, where they bought × ×, useless ashore the wrong days, and no an repairs, look in elapse bad outlook ... ...

(3) to prompt the decree :

proliferation of ######## goods now to remind customers not to quest cheaper and more injury than good. Such as: For your happiness, high quality service and great price aspects which one do you select? You are willing to martyrdom the quality of products but only cheaper? How to do if you bought a imitation? You are compliant to do our good after-sales Services do? × × President, periodically we invest a little more to get what we really want the product, which is quite worth it, you say it?

6, customers say: No budget (no money) .

responses: the system is die, people are living. No conditions can build the conditions.

(1) forward-looking method:

production tin explain the benefits of listening to clients, urging buyers apt ration and contribute to the acquisition. Such as: × ×,Nike Shox Turbo, I know the cause of a sound management requires careful budgeting. Budget namely to help companies effect their goals one essential tool, but the tool itself to be flexible, you mention it? × × products tin help your company amend rendition and addition profits, you still to accommodate the ration along to substantial position it!

(2) Psychological methods

inquiry products can no merely send benefits to the buyers themselves, but also bring benefits to the folk nigh. Purchase can be the boss, family like and laud, if you do not buy, ambition lose a performance opportunity,Billige Nike Shox, and quite important as customers, lost, the ache! Especially as some of the company's buying division, you can narrate them to competitors In use, what benefits have been produced, not to buy will be guiding get back.



7, customers say: it actually worth that many money you?

responses: suspected spy, is surely infer behind.

(1) Investment Law:

make buying decisions is an investment decision, it is complicated for mediocre people to make the right investment is anticipated to appraise the effects are in use or the use of the process of gradually comprehend and feel the product or service to bring their own interests. Since the investment, we ought look more of what will occur, and now perhaps only a small part of the character, but play a premonitory character in the hereafter, so it was worth!

(2) refute the law:

use counter for customers to strengthen their buying decision is correct. Such as: you are a seeing person, you can now do suspect it? Your decision is advisable, nought you do not trust me, you do not believe they do?

(3) positive law:

value! analysis to the customer to listen another to dispel the concerns of customers. Can be analyzed, can be dismantled and analysis,Nike Shox, but also for example certify.

8, customers say: No, I do not ... ...

response: My glossary has no

(1) bragging method:

bragging is lying, bragging in the process of selling the salesman said not to make unfounded, then sale, then. Salesman but by bragging that the decision of sales, while allowing customers to have more understanding of their own, so that customers deem that you have an advantage in part of, is an adept. Trust deal. Such as: I know there are numerous reasons to shirk your daytime a lot of salesman you accept their products. But my experience tells me: no one can say no to me, to say no we finally became friends. When he told me to say no, he actually is from now on hand the benefits (benefits) to say no.

(2) than the Heart:

salesman actually sell products to others, rejected, can be their true situation and feelings to share with customers talk out,Nike Shox Torch, to triumph the compassion of the customer , resulting in sympathy, contribute to the procurement. Such as: If there is a product your customers love, and want very much to have it, you will not be because a little problem and let the customer you would not? × × so today I will not let you, Mr. I say no.

(3) die grinding method:

we say that the persevering, in the sale process, not as you ask the customer, the customer to say what the product. The customer is all subconsciously enemy defense and refused to others, so the sales staff to persevere, continue to sell to customers. If a customer refuses a when, the salesman on the recede, customer sales staff will not depart anybody impression.

[Summary]

is capability, is a shortcut, but the methods accustom must be versed with London Health smart. This requires the salesperson to sell in the daily process of conscious use of these methods, field train, to When the customer doubts what happens, the head does not require analytic, our approximate to Chukouchengzhang. By that time, the customer's mind really is,