cheapest chi flat iron error response

In the present case, shopping guide should first be sincere gratitude to our customers suggestions and comments made, the role of the customer into by the critics of our proposals and friends, while the focus quickly shifted to the topic of dressing up your customer After all, the question thread is relatively unfavorable to us, it is unwise in this struggle.

language modules

shopping guide: the neglect of my work, did not find this detail is really to trouble you! I will immediately reflect the problem with the company and make adjustments immediately, Thank you for telling me this. I try to help you change one, come here please ... ... (to guide customers to the dressing)

shopping guide: Thank you for telling me the situation, I will reflect with the company immediately, and immediately make adjustments, really thank you for your friends. I ask you today to see jacket or ... ... (ask the customer to change the subject)
four-point

Wang

admit mistakes is a great wisdom, recognize the error would become easier to solve problems

sales scenario 40 Down wear this a few days if there is a small domesticated hen came out, how do you deal with

error response

× 1. You do not worry, this situation is rare.

× 2. Our down jacket never happen.

× 3. We are all old brand, you can rest assured.

problem diagnosis

does not tell the customer after the event how to do this. problem is equivalent to breaking his own posterior, and also appears hollow and unconvincing.

shopping guide strategy

first raised these issues agree that the feelings of customers, and homeopathic stressed the importance of choosing a brand, and also introduced the advantages Down to eliminate customer concerns, if you can provide some data and facts, etc. to increase the customer's sense of the best.

language templates

shopping guide: you this good question, and some middle and low Down the phenomenon does exist, so you can understand this concern. However, I want to tell you that because we use the technology is. . . . Process is. . . . Because our down jacket does not appear that situation you just mentioned, Moreover, we also conducted quality control department. . . Test, so you can rest assured wear.

shopping guide: Yes, this problem does require attention. If you purchase a poor quality or poor after-sales service down jacket, once the problem is very similar problems, so the key is to choose a good brand, best quality and service are guaranteed to find the brand, such as our brands You can rest assured. Our down jacket technology used is. . . Treatment process is. . . Therefore, quality assurance, Moreover, we also pass the quality inspection department. . . Test. Moreover, even if you said this phenomenon appears we will be responsible for in the end, so that you at ease.

shopping guide: Yes, ah, this issue is really important to purchase a down jacket, so I chose the brand is the key. I sell this brand has more than two years, after my hand clothes sold at least 1,000 pieces, and up to now, as you say this situation is very rare, in my impression that if only one example. Moreover, even if you run into misfortune, we will charge you to maintain, so you can rest assured it! Mr. Down must try to know whether the right for you, to trouble you to wait a moment, I bring you a suitable size. . . (The focus to the dressing up)
four-point

Wang

provide real facts and data can increase the trust of customers

Why are you selling 41 homes this scenario can not be machine washable fabric, a certain brand will do

error response

× 1. We are not machines that wash clothes.

× 2. If it is the same fabric can be machine washed.

× 3. You can also machine washable, but this is not good for clothes.

problem diagnosis



shopping guide strategy
There are many shopping guide

have formed a results-oriented communication habits, the customer asked a question directly to simply tell the other results, shopping guide for customers to feel not enough attention on this issue. In fact, the results of customer care, but also about the process, if we tell the customer that the process will make the customer feel our sincerity and attention, the customer will be more capacity to accept the results. So as a result of shopping guide not only to tell the customer, but also tell the customer why it is so, in order to convince customers more capacity to accept our point of view, any simplistic, interpretation of results is too inclined to the customer leaves feeling irresponsible.

language templates

shopping guide: Miss, in fact this is not machine washable fabric is not a reason we recommend that you do not machine wash your clothes because this form of protection. After all, clothes are not cheap, well maintained natural to wear for a long time, and if the use of washing machines, clothes may be no way to maintain good condition.

shopping guide: a customer who has asked me this question, so then I went to find out specifically, in fact, these two fabrics is different, but because almost touch, it is not easy to find the difference between the two . The difference is. . . So I suggest you do not machine washable, so not only can keep the color bright, not easily deformed, you can also wear more years.

shopping guide: (the answers, easy response) Oh, you say I am very familiar with this brand, your customer before the problem has asked me. Is that, if it is exactly the same fabric, should also be handled the same way, because the characteristics of this fabric is. . . . So as long as this is the fabric, we will recommend customers not machine washable, so that protection and care of clothing to be bit.
four-point

Wang

we have to tell customers why the results should also tell the customer that this result

sales scene 42: What international brand, you just hang a sign only of Italy.

● error response

× 1. Oh, this I do not know.

× 2. We did the Italian brand.

× 3. We are a joint venture, you first casual look.

× 4. Many of our fabrics are imported from Italy.

● Problem Diagnosis



● shopping guide strategy

customers accepting the person you are after, it will accept your ideas much easier! If at the outset as a shopping guide ways to improve relationships with customers rather than desperate resistance and persuade, often more conducive to resolve the problem. Praise is to improve the identification a good weapon and customer relations.

● language template

shopping guide: President of the apparel industry really understand Yeah, just like you said, as the practice of some brands are now easily misleading. But we did a joint venture with the Italian brand xx, so regardless of the brand concept in the design or style, operation and management, are subject to many of the Italian style of dress, you just feel this will know, the characteristics of our brand is ... ...

shopping guide: Oh, you're right, some of the brand is now on the market to do so, no wonder you ask. Is the case, we do a joint venture company with Italian brand, especially in the past two years because the joint venture relationship, we in the clothing quality, service levels and business management has greatly improved, we, as ordinary employees can feel changes throughout the enterprise. I believe that if we carefully design work experience, store atmosphere and service, you will feel ... ...
four-point

● Wang

maintain good relations with customers, often make the problem easier to solve.

sales scenario 43: a period of time your clothes to fade, style is also monotonous, or XX brand is good.

● error response

1. We simply asked about the style.

2. You can try a change of brand.

3. xx many customers have come to us to purchase clothes.

4. the same clothes xx prices much higher than we.

5. We are targeting xx similar, but very cheap.

● Problem Diagnosis

As for the latter two answers to the customer the impression that the store's shopping guide in the slander xx brand, and take the initiative to provoke a price dispute.

● shopping guide strategy

competitors since the object of our study can also be a goal beyond our competitors is the existence of a market economy inevitable. A strong competitor allows us to become more powerful, after all, the world's greatest boxer, and its players but also some of the world's greatest sparring. We can control their own behavior, but can not decide on actions of competitors.

rival competitors observe the attitude of customers shopping guide is often a mirror. If we blindly belittle opponents, only shows that not much better shopping guide, shopping guide, but also allow customers to look down on the character. So once customers compare ourselves with the relative ratio of competing brands, shopping guide sure to calm and communicate with customers.

the present case, praised the shopping guide can be competitive brands, while emphasizing the advantages of their own lies, the so-called good to me better, with their sincere and professional impress customers and win their customers and brands good impression.

● language template

shopping guide: xx is a good brand, but also the object of our study. What do you think xx where the clothes more attractive you?

Oh, that was it! (Closer to the customer the advantages mentioned) Yes, it really points to attract customers, in fact we have done well, many customers have praised some of us, but you have not too concerned about us, really a pity . However, today had the opportunity, I'll help introduce you to, you can also learn more about what our brand.

shopping guide: xx is a very good brand, has been a successful man's choice, word of mouth is very good. In fact, our target customer orientation are similar, but we told them in style. xx style is taking ... ... and we are ... ... but go to your temperament for clothes to wear our brand is also very appropriate, because ... ... (that you are the brand advocates)

shopping guide: xx is our competitive brand, whether it is style or color, are we to learn from. You generally like what brand x x point?

Oh, so it is, then I think here are several styles, you'll love ... ...
four-point

● Wang

You can not fight the old and children, learn and go beyond our competitors is our goal.

sales scene 44: This is not cotton clothes, well, I like to wear cotton.

● error response

× 1. we better fabric than cotton.

× 2. Although not cotton, but as a very breathable.

× 3. shrunk cotton wrinkle easily, not good care.

× 4. then you can look at our cotton clothes.

× 5. Some people do not like cotton, it depends on personal habits.

● Problem Diagnosis



● shopping guide strategy

the face of customer objections, if eyes free shopping guide to show uncertainty, incoherent or uneasy, impatient, and make their own deal with the problem of the effect of greatly reduced. Conversely, if the performance of self-confidence with a professional shopping guide, speed moderate language and sincere attitude of calm to meet with customers, often in question was not answered before the problem has been disposed of in half.

present case, the shopping guide can be handled in accordance with the following ideas: cotton natural is good, but although this is not 100% cotton clothes, but in fact better, and then quickly suggested customers try on, feel the effects, and subtle shift the problem.

● language template

shopping guide: Yes, this gentleman, I understand your concerns. Generally because of customers like cotton compared absorbent cotton fabric breathable, comfortable, so we added a xx% fabric cotton composition, so as comfortable to wear, which is you do not worry. And we also added fabric ... ... the ingredients to make clothes to take care of it than the cotton fabric easier and more convenient. This gentleman, I suggest you try on the clothes have to experience it to know, come here please,beats by dre logo!

shopping guide: Yes, xx% of our cotton fabrics containing components, so although not a cotton, but the permeability as well. More commendable in our fabric contains ... ... of the ingredients, so it will not be easy to shrink or wrinkle cotton general faults, but more convenient to wear. This gentleman,cheapest chi flat iron, a good is not enough light I said, I recommend that you try and feel the effects, clothing must be learned first-hand experience, and come here please!

shopping guide: Yes, especially in summer, most customers would choose cotton clothing, as cotton clothes would be more absorbent, breathable, very comfortable to wear. Although we are not 100% cotton this, but the advantages and cotton are the same, so a lot of old customers in addition to cotton, but also very like the fabric. Because this material has other advantages, for example ... ... the President, I suggest you try on the clothes have to experience it to know, come here please!
four-point

● Wang

Hello, he is good, all good, deal with the problem of form is more important than the content itself.

sales scene 45: Do you have leather clothing decoration, dry cleaners, dry cleaning that can not.

● error response

× 1. This is the skin decoration, not affected.

× 2. how could not dry it, all right.

× 3. strange, others have no such problem.

● Problem Diagnosis

irresponsible.

● shopping guide strategy

politeness costs nothing, and customers to establish good personal relations, both for sales or after-sale complaints handling are very good! In the present case, the proposed shopping guide first apologizing to customers in order to achieve understanding and understanding the customer, and then give their own proposals, which often help customers more quickly accept the shopping guide of the program.

● language template

shopping guide: I am sorry to trouble you. In fact, we decorated this dry skin is no problem, you just tell the dry cleaners that leather is specially treated to it. I am sorry, cold day trip also allows you to run.

shopping guide: I'm sorry, cause you trouble! In fact, dry cleaning is also based on a responsible, so there is no income for your clothes. You can tell them, because our skin decoration has been processed, so no impact on dry cleaning, dry cleaners that you do not worry, you can rest assured himself.

shopping guide: Oh, my fault did not warn you last time, I'm sorry, harm and you run a trip. In fact, this is no problem with dry skin decoration, so please tell dry cleaners, the staff, said that special treatment after the skin decoration on it.

shopping guide: Yes, the general decorative clothes can not dry the skin, and easy to produce ... ... the problem, so you better this dress as we dress clothes and washing instructions on the label, so dress appropriately for several to long-term maintenance of good condition. Sorry, Blame I did not tell you clearly, to trouble you.
four-point

● Wang

politeness costs nothing, and customers to establish a good personal relationship.
46

sales scenario can not wash this dress is really in trouble, I do not want



error response

× 1. or else you look at other sections of the bar.

× 2. Now the clothes have to dry a good point.

× 3. three months of washing just once, not too much trouble.

× 4. This is such fabrics must be dry.

problem diagnosis



efforts.

dress is very general.

shopping guide strategy

First, acknowledge the reasonableness of the customer to law, and stressed the fact there is no imagination in the dry cleaning, then the trouble, or

simply implement a similar recommendation can be washed but the style of clothes.

language templates

shopping guide: Yes, think of clothes to dry, does my heart feel trouble. But you do not need specially dry cleaned, you just go out and purchase things when Shunpian Dai on it, and dry cleaners also responsible for a lot of the clothes back to the customer dry-cleaning service, has more than wash your own convenience, save drying.

shopping guide: Yes, send dry cleaning was a little trouble, but now is a little better as long as the clothes worn in order to maintain its good condition, almost always dry. In fact, the laundry is not a very troublesome thing, you just take one from time to time to send it.

shopping guide: Yes, ah, some people prefer to purchase a simple, good care of the clothes, after all, people are busy, as long as

regarded free time, spent rest. I suggest that you can watch some style similar but different fabric styles, so take care of them not only beautiful but also convenient. Here we have several more suitable for you, to please take a look here ,,,,,,,
four-point

Wang

retreat is a shopping guide to better move forward in dealing with customer relations, to take back his fist

Zi chapters how to deal with price objections customer

{not because of their high price and give up on themselves the clothes, as each garment has its own selling point in fact, we should

the efforts to find and meet customer needs analysis, and often our prices are asking for trouble}
47

sales scenarios about the quality of your brand with the XX, but the price is much higher than they

error response

× 1. Generally speaking, is this.

× 2. not very different to that tens of dollars.

× 3. Our style atmosphere.

problem diagnosis



the customer's claim by default, but did not make any explanation.

shopping guide policy

research has shown that potential customers can stimulate consumption to 150% of its purchase budget. This tells us that customers like the price comparison between brands, consider that hundreds of dollars more is not the difference, the key is really worth the price difference, in fact, many customers would rather spend more money on a more unique and quality clothing. So, for

This shopping guide will not compete because of his brand of your brand than to give up on themselves, each brand or product has its own advantages, off

key is to find the advantages and properly shown!

language templates

shopping guide: Yes, we have the grade with the XX brand and consumer groups almost did, so many customers are comparing the two brands intercropping. While we are indeed in price than the brand that you just said a little higher, but there will still be many customers choose our brand, they described the final value is the difference in interest points ,,,,,,() Miss, clothes

only see results must try to, you first put experience to know ,,,,,,,,

shopping guide: Yes, we are indeed in the price slightly higher than the XX brand, mainly because it reflects ,,,,,,,

is the difference in the dress choice ,,,,,,, most customers of our brand is directed at these advantages come. Although the price

difference there will be little, but the clothes to wear is often a whole day, so the customer is quite happy to wear more comfortable.

shopping guide: Yes, because we have two brands on both the style and the price is relatively close, so many

customers also will be asked when compared to similar problems. In fact, from the point of view style and the style is indeed similar, the price is only

a little different, but most of the comparisons, the customer decided to choose our brand because ,,,,,,( added selling point, points of difference) because more customers want to wear clothes add attractive after ,,,,,,,( highlights)
four-point

Wang

find their strengths and to fully express Mercedes-Benz car shopping guide will not be because the price is high and self-pity



48 sales scenarios several times I came to your store, and I sincerely want to, you then I bought a cheap



error response

× 1. If you can, how could I not sell you do /

× 2. is really no way, if you can already give you cheap.

× 3. we are sincere to sell, but the price some really not.

× 4. I know,p90x workout youtube, but it is company policy, I have no alternative.

problem diagnosis

No, they should only purchase, not to purchase or leave it. This answer did not lead some customers and to customers under an appropriate level, a relatively passive response.

shopping guide strategy

studies have shown that repeat purchase rate of 70%. So deal with repeat customers, if we handle it properly,

the possibility of its purchase of non-high. Specifically, the first must give customers face, because customers usually come back a bit embarrassed, and there will be psychological anxiety, so shopping guide should be very sincere tone natural to communicate with customers, and will highlight the benefits of clothing to customers, with strong, slightly excited tone to promote the customer to immediately make a purchase decision. Of course, bargain hobby for some customers, we are able to give within the limits of their own concessions. But the concessions have skills, shopping guide, when he must hang on concession line of defense, to meet customers face in the premise of not flinch, and finally to a small step backward to find the cost of the transaction, such as gifts and so on.

present case, the shopping guide will have several options, first of all, in the face to customers enhanced benefits under the premise and insisted no concessions,new beats by dr dre, or not directly ask each other how to do under the premise of price reduction can only be traded, Of course, we also believe that the best and most used method is to stick to the first line of defense, then the appropriate concessions.

language templates

shopping guide; Yes, I know you many times, I also really like to make your pen business, to

less thing I have results, you are right. But I'm really sorry, I do not give the price you offer, and this

that should please bear with me! In fact, the most important thing is your clothes to see if right for you, but if the clothes cheap

not suitable for them, but also a waste of money to purchase, you are right? Like this dress not only for you, and the quality good,

can wear more than a few years to purchase, you figure it is also more cost-effective number, you say it?

shopping guide: Yes, ah, I see you several times today, I'm a little embarrassed, because you it

I do not meet the one you requested. But I want to make your business than you think in addition to price, if you want

deal, I can do? I am really very sincere.

shopping guide: Yes, ah, you came last week, does this dress is ideal for you, I can see you are really

's like this dress! I do, and you really want to sell this dress, but the price you really made me embarrassed. Well, I did not meet the discount you have caused so much time, you figure it is also a friend, I send you to pieces

very useful gifts, you are so into it? (With gifts to solve)
four-point

Wang

concessions and strategic flexibility to adhere to retreat after the customer value Gengrang





sales scenario 49: clothes,oakley sunglasses clearance, I felt that I could, cheaper, and then I'm going to a few 50

error response

× 1. I'm sorry, this is the lowest possible price.

× 2. Sorry, we do not bargain here.

× 3. I have no way, this is the company uniform pricing.

Problem diagnosis:

Now please leave.

shopping guide policy:

customers prices that opposition is an instinct and a habit of customers / clients will be even cheaper price and then raised a similar question, so that rebuffed by a sense of shame, in fact, the expulsion of the customer to leave. regarding the customer's shopping guide to solve the problem of objects of any spine, they should understand the principle if the customer does not cooperate with you, for any reason you are not important! So the first order shopping guide way to get customers to accept who you are, only after he accepted you will be more likely to accept your argument.

the present case, we can first identify the customer point of view, let him have a good feeling, be sure to Care through honest communication so that customers really think that prices can not go further, you can then ask the customer to purchase clothes real purpose, once it has obtained its approval, the assumptions used to quickly ask for the conclusion of law to immediately make a decision, can not long stay in this place.

language templates:

shopping guide: Miss, the price of each company's strategy is not the same. Our prices are here to develop real, very fair, so the lower the price again to make things difficult for me to determine. However, Miss, in fact, purchase clothes prices down is not the first important key is to see whether it is right for them. if the price is cheaper to purchase back through a few times but found not suitable to only the clothes on the cabinet there do not wear, but is more like a waste, you say it? (visual smiling to each other, if the customer has nodded, and quickly tried the default and other acts into the transaction)

Well, miss, you think you are ready to wear or pack it away ... ...

shopping guide: Miss, because you are our old customers, and has been in business gave us a lot of care, really thank you! So I have to give your shop is already the lowest price a, which is sure to be more than you understand. But although we can not give your offer price, but whether in quality or service, we will make every effort to get your dress at ease. This is in fact the most important, you say it? (visual smiling to each other, if the customer has nodded, and quickly tried the default and other acts into the transaction)

Well, miss, you hold this little trouble ticket to the cashier ... ..

shopping guide: Miss, I also really want this dress to sell you. the one hand, this dress really is for you, it also considered the month to complete my task, so if I will provide further benefits to you, but I'm really sorry, you have to understand, because the goods will be needed to ensure good jade relatively higher cost, only to ensure good quality in order for you to purchase the rest assured that dress comfort, this is the most important, you say it? (visual smiling to each other, if the customer has nodded, and quickly tried the default and other acts into the transaction)

Well, miss, you think you are ready to wear or pack it away ... ...

sales scenario 50: This is the ordinary clothes are not synthetic fabrics do, how the price is also expensive

error response:

× 1. no way, we have this brand goods.

× 2. there are many kinds of chemical fiber, chemical fiber and other people that we are not the same.

× 3. We are engaged in promotion, a discount, you may want to try it.

× 4. fiber how the matter, do not you know, a lot of clothes are chemical fiber.

problem thesis:

not the same. expensive, and there is no positive response to customer problems, irrelevant. so that customers feel that they are considered not informative.

shopping guide policy:
closely bound to one hundred

sparse, the key is whether you go to find and to find that the omission can be used as point of attack. as shopping guide should learn from the customer's problem seemingly unassailable point of attack, because in fact any clothes has unique advantages.

the present case, we can emphasize the unique selling point of chemical fiber fabrics, fabrics by the advantages of strengthening the customer to correct the misunderstanding. of course, determined that if a customer is not worth the price of chemical fiber fabrics and the idea is difficult to correct, may be appropriate to guide customers to other fabrics.

language templates

shopping guide: indeed, did have some old customers that had similar problems, but then they know, in fact, he is also a variety of fiber, like several of our clothes now, in fact, they are not pure chemical fiber

error response

problem diagnosis

shopping guide strategy

language templates