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How To Improve Customer Service With A Gps Fleet Tracking System | A Business Article
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Real-time GPS vehicle tracking is becoming increasingly popular, especially in the business world. A broad spectrum of companies uses a fleet GPS tracking system. Florists, HVAC contractors, limousine companies, food and beverage distributors and many other businesses have all improved customer service through GPS tracking.
With a real-time GPS fleet tracking system, you can go online and see delivery status and real-time location of all your vehicles. You will have better communication with your fleet giving you the ability to re-route drivers at a moment"�? s notice. Having the real-time location of vehicles can help you to respond more quickly to customer calls regarding delivery times, which can increase customer satisfaction significantly.

The historical data from a GPS fleet tracking system will tell you and your customer when your employee last visited their site and how long they were there. You can also analyze visits to their location for the last 30 days or longer with data downloaded from your GPS tracking system.
If you have a last minute pick-up or one of your trucks is delayed, dispatchers can quickly identify the closest available vehicle in just a few seconds. Once the best vehicle has been identified, the dispatcher can instantly send the updated route to the driver"�? s GPS navigation system. The driver will be notified by text message of the changes in the route so it does not interfere with his driving.
Fleets of all sizes can easily increase operating efficiency while improving customer satisfaction with the right fleet management solutions. Fleet management systems can also provide in-depth performance metrics, and identify problems such as excessive speeding and idling, inaccurate time-sheets, unauthorized vehicle stops and personal vehicle use.
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