NANCY PENNINGTON 4/11/10
I Purchased A SEARS FRIDGE 2/09..IN 14 MONTHS I've HAD 8 Services CALLS ..FRIDGE RAN FOR 25-45 MIN Just before SHUTTING OFF two SER REPS Advised ME Its Scorching OUT It truly is Meant TO RUN...3rd SER REP...Superb Built 4 CALLS Could not Identify Concern...Still RAN Permanently....Initially Did not Understand how TO Degree FRIDGE...FREEZER DOOR Would not Remain CLOSED....Back again TO Previous Obstacle....FRIDGE RAN FROM 12:30 PM TO eight PM...MOTOR SO Scorching I'd HAVE Got BURNED...SER Man Arrived THE COMPRESSOR IS SHOT..Beneficial FROM WED PM 4/7/10 TO 4/15 I have NO FRIDGE...Entirely IN SER WILL Assist ME...thirteen MOS Old 550.00 AND I have NO FRIDGE Right up until 4/15.. FOR 8 DAYS, I'm A DIABETIC, And also have MEDS ON ICE CUBES....I have Tried All sorts of things To obtain THIS Point TO Perform Properly FOR 13 MONTHS....SEARS HAS Place To date $1530 Right into a $550 FRIDGE....THIS Thing Is mostly a LEMON AND No one WILL Aid...I've Misplaced ALL MY Meals....AM Eating OUT Considering that I Can't REFRIGERATE ANY LEFTOVERS....SO I've TO THROW AWAY Fine Foods...MR. DOWD ,APPLIANCE MGR, AT CONCORD MALL WILMINGTON DE Has long been Making an attempt To assist ME BUT Gets Same RUNAROUND......WARRENTY Many people SAY They have NOT REPLACED 4 Elements SO It's not at all A LEMON....JUT No one CAN Discover OUT WHY IT RUNS All the time...
Debbie Lucas 5/10/10
I purchase every little thing from Sears.I a short time ago purchased a Kenmore smoothtop stove and frig.I needed to possess the frig.fixed twice inside a year.Then the stove practically never cooked proper.Becoming realized I thought I just had to get made use of to it.It absolutely was too scorching around the bottom and I only put into use it three instances.Then,it just stopped functioning completely.The cook prime and then the oven,
Microsoft Office Enterprise 2007 Serial Key!The shop did nothing! They informed me to phone a repair man and gave me his range and naturally at my expense!So,needless to say if very little is completed about this issue I will no lengthier be performing any buying at Sears!
Sincerely,
Debbie Lucas
410 Chestnut St.
Fredonia,N.Y. 14063
Rae Lam 5/11/10
Sears should revamp their appliance service department. On Monday the 3rd I used to be scheduled for service concerning 2 pm and 5 pm. I waited for your repairman until finally six:thirty pm previous to calling Sears and inquiring the wherever abouts for the repairman. I used to be informed that he was not coming caused by his routine currently being about scheduled. Naturally, I used to be not knowledgeable forward of time. I had to contact. I used to be rescheduled on Could 11th amongst 10am and 2pm. Just earlier than two pm I used to be informed that the repairman was once again operating behind and would not be at my residence right until after 2pm. I inquired what time he will be at my dwelling since I had waited all day and was informed that I was last on his scheduled clientele.
It is an outrage. I come to feel that since he was not capable to come to my residential home around the to begin with scheduled date that I must are actually primary on his record. I've a existence and don't choose to wait on Sears. I have purchased all of my appliances from Sears simply because 1975. I've coated all of my applicances with Master Services Strategies. I have under no circumstances had these terrible service in all of my decades with Sears. I believe it is time for Sears to examine how the scheduling approach is dealt with.
This exprerience will drastically influence my potential purchases of my main appliences.
Seriously disappointed,
Dr. James B. Lam and Rae Lam
J Nicholas Deutsch 5/13/10
Around the night of Could possibly 12,
Office 2007 Standard Product Key, 2010 I entered your store at Triangle Town Center, Raleigh, North Carolina using the intent of wanting for any high-quality pair of get the job done gloves. I had no problems acquiring them in the instrument division and was happy at the number. I determined on the pair of Wells Lamont 2500 leather get the job done gloves () together with the quoted price of $7.99. I imagined this was an incredible total price. There was no phrase or photograph description attached to this total price tag for this or every other glove set with the show. Yet, when I was checked out on the register, the pc quoted a value of $19.99 for that gloves. I questioned this total price and also the clerk double checked the price , stating that the price tag was exact. I acquired the gloves, I necessary a pair the following day, but then went to your rack/display with the clerk to recheck the value on the show. I then mentioned the Skew # around the gloves I acquired was distinctive from that about the screen price tag tag. Nevertheless, there was no position around the display, or any where else gloves have been marketed in that division, that outlined the gloves I purchased for $19.99. When I talked together with the supervisor he palmed it off by rationalizing that an object could be placed about the wrong peg ( I questioned how four glove sets had been put inaccurately-while no gloves matching the skew # about the total price tag had been everywhere for being observed about the show). This appears to be unfair promoting, surely inaccurate marketing. What offended me additional was that the supervisor did nothing at all to vary the display-did not area the "mistakenly" put gloves on one other peg together with the appropriate selling price nor remove the gloves in the show right up until a correction can be built. This is actually the second incident similar to this that I've experienced-objects positioned inaccurately on displays promoting then at lesser costs than mentioned on the investigate out counter.
Mary Morris 5/17/10
I have had a great number of problems having a sears keep owned by a personal person. It has gotten for the level that I will no lengthier store at sears, and I do suggest ANY sears merchants. They're rip off artists personified. We now have just had a death inside friends and family and on Fri the 14th I manufactured the error of likely to sears and obtaining a trimmer that was on sale. Awful move on my aspect. Shame on me. Needless to say i could not push the darn matter and dont possess the strength to maintain the head up off the ground so for those who could push it it had been always receiving caught. It doesn't trim evenly and i managed to trim for 15 minutes there was this type of vibration both equally hand and arms were tingling. On returning it towards the keep I had to listen to a five minute tirade about how they'd to ruin a fridge that there was absolutely nothing wrong with, Needless to say there was as corporate ultimately informed him to have it transformed out. There is certainly absolutely nothing incorrect with all the trimmer he features a lawn mower in your own home that vibrates over that. To leading it all off which has a residence full of people the receipt is misplaced so no refund. Hows that grab you he has the machine and my $300.00 plus.
sound like a rip off for you?
mary bernazzani 5/18/10
The corporate office I had to complain to took treatment of issues asap.Unhappy to say it had been about my vacuum fix in January.This can be about the 4th time anything has gone incorrect ,but this time a piece of plastic in the bottom broke off when in use and hit me while in the eye.I was on the lookout dowm so fortunately it didn't enter my eye.I now experience this vacuum is unsafe.Presently i,m bringing it to randolph fix,
Office 2010 Serial,but I want this replaced since it is of course a lemon.Can virtually anyone aid me once again with the corporate office?
Sarah J Dunbar 5/18/10
I've been a consumer of sears and kmart for many years. In exploring for the washer I selected a
Sears Kenmore Elite product 110.z6942503. I've had a lot of washers that have lasted for a number of yr and was shock to discover my washer had rust about each and every hole in the tub. My washer is now four years outdated and recently I found modest rust spots all over my laundry. Upon checking my washer I uncovered rust coming from the outer tub into my washer by using every hole. It is clearly a manufacturing problem because you will find not chips or nicks inside tub. I had faith that Sears would overview this and clearly see that immediately after 4 decades it was a problem as a result of very poor high quality when manufactured, not consumer abuse.
I thought Sears would fix this at no price to me. Sadly following talking to consumer service sears did not care to overview or substitute the broken tub. They said "We are sorry but we cannot help you". A 10 percent discount was supplied to change this washer with yet another sears solution. (why would I need to purchase yet another sears solution)
The function for this letter should be to get past buyer services and contact corporate management of Sears. I presume a solution should really live as much as what on earth is marketed by way of your retailer. I had thought you'll stand by the merchandise you marketed me. I think being a client we will have to inform organisations that we count on excellent in what we obtain. I had considered I'd get quality when I bought my washer, but have seeing that observed Sears does not treatment for buyer satisfaction, nor outstanding items.
So as a consequence of this concern and lack of problem from Sears in relation to this, I'll no longer acquire something from Sears nor Kmart. I had believed Sears would stand by me like a buyer. Since you did not stand by me,I now opt for to shop elsewhere. Not an alternative dollar of mine will probably be put in at Sears or Kmart. If sufficient customers do that then only individuals who appreciates our small business will endure. Enormously DISAPPOINTED IN WHAT WAS As soon as A HONORABLE Corporation. You will not Survive Because you You should not Treatment ABOUT YOUR Potential customers. We stay in an financial state that only the powerful corporation will survive. I see Sears like a organization that can not be listen to later on. I'll in no way step into a further Sears or Kmart.
manu
Sarah Dunbar 5/18/10
Are you listening corporate? How about a published reply!!
Linda Coppola 5/19/10
Hello
Modern Purchase of a Sony T.V. flat screen with all the extended guarantee has led to this complaint. We cannot obtain a services tech to keep a scheduled appointment. Time just after time the (window) 10-2, 1-4, has arrive and gone. I want a complete refund of my services contract. This is certainly fraud, shopper fraud. I've spoken on the division head, the "Store Mgr." and I'll not accept anything but a refund. Tell me in which to deliver my composed request with all of my details so this refund is usually issued without delay. I will no lengthier shop at Sears. From the previous level of quality was not ever a problem and "Sears serviced what they sold". Ahead of the executives get compensated....the shopper requires satisfaction.
Thank you.
linmarieb@aol.com
pat dahduh 5/20/10
Decent Morning , I've tried any option to get material on Game Fisher 7.5 HP outboard motor . Realizing Sears contracts these goods; I will need to know who Created this Model
271-586751 S/N 48-010816 .
your earliest reply will probably be considerably appreciated as this continues to be on heading for three weeks.
Respectfully, Pat
dorothy a ludington 5/20/10
I went to the santa barbara sears previous evening with all the model range for my Kenmore Coldspot refridgerator. I should replace the drinking water filter. I gave the selection towards the salesman and was told I needed to possess the piece. He asked if it had a single or two prongs. I informed him I had no thought and didn't even know exactly where the component was. I was informed there was nothing that I could do. I asked if he had a manuel with all the model and if the manuel listed the parts. I used to be informed NO. I left and went to an additional dept where a younger woman went on line and uncovered the model numnber bult was not capable to find the piece amount I desired. She gave me an 800 amount to simply call. After much less than five minutes the lady around the telephone had the element number I necessary. I went back upstairs and was not able to find the portion I needed. They had other pieces with nunbers close to mine although not the a single I wanted. I referred to as the 800 variety again and ordered the aspect for that h2o filter.
I WIL Certainly not Store AT SEARS Once more FOR Anything. It is unfortunate considering the fact that I am going to be replacing my washer and dryer and Television inside extremely near potential. All are goods I bought at Sears.
There isn't a Explanation THE Man Could not HAVE LOOKED UP THE Element Quantity FOR ME.
D LUDINGTON
Todd Shoote 6/7/10
Hello Identify Is Todd Shoote. my telephone amount is 503-799-1390. I'm composing because I have rarely recieved this kind of inadequate client service in my daily life. I purchased a tv from Sears in 06, I obtained the prolonged Guarantee and final week my Tv broke, shut down,
Windows 7 Enterprise Serial, quit doing work and I've been attempting to get in touch with to acquire this repaired and me and my spouse both obtain the run all-around or place on hold. by the time we had been able to talk to a person they knowledgeable us that we had been calling the wrong selection. we get a lot of apologizes but no resolution. I am here to say i will Rarely pay for from sears again and i will make sure that All of us that I understand Do not ever buys out of your store once more.
-Todd
Charlene Nance 6/8/10
Purchaser Service
i spoke with 6 differnt persons about the mobile phone. Referred to as two times and put on various holds. In Gainesville, I bought garage cabinets for my husbnd. We made the workbench and the drawer cabinet. They had recommendations. The floor cabinet isn't going to. It can be in many items plus the doorways are certainly not connected. 1st we were shocked that very little about the two models were assembled except for that metal drawers but we mastered that. We're at loss concerning how to build up the floor cabinet. i even looked for instructuions about the website however the one particular shown is not really ours. It is just a Craftman with these numbers. 9 10134. The 1 lady on the telephone wanted numbers off the cabinet pieces. You'll find none. We live about 50 miles away and are through 76 decades old. We have been never ever advised it had been not assembled.We paid $223 99 for ths sale merchandise. It had been inside your Ctaftmen's catalog.We recieved on May perhaps 22, 2010 starbit1122@comcast.net
CAROL 6/8/10
YOUR TEMPE, AZ Contact Middle
6/8/20
HUMAN RESOURSE:
I am APPALLED At the WAY YOUR Employees In your own TEMPE Call Center ARE Handled. IN SOME Regions IT BOARDERS ON INHUMAN, When a GROWN Adult Gets Published UP FOR By using THE BATHROOM INBETWEEN THEIR Permitted BREAK-TIME, That is definitely CRUEL. At the time you HAVE Personnel Which are VISBILLY Sick They're SENT Residence BY A SUPERVISOR And then Published UP FOR IT. HEY GUYS WHAT Gives, You may have THE UPPER HAND Owing to OUR Financial state You understand Many people WILL SUCK UP THE ABUSE Considering that THEY Might need THEIR Work opportunities! OR IS IT That you've got IMPOWERED Men and women WHO THRIVE ON ABUSE AND Power. You choose People TO Purpose AT A LEVAL That should Improve AND Elevate THE High-quality OF Sales With your Users, BUT WITH Countless Staff HATING THE Circumstances They may be Forced TO Effort Underneath WHAT DO You really Be expecting To achieve BY THAT? I SAY Pressured Since With this Financial state WHAT Preference DO A majority of THEM HAVE ITS Possibly Place UP With all the Complete DISREGARD For you As a HUMAN OF Live Around the STREETS. The best way THIS Location RECOGNIZES THEIR Major Income Person Is usually to Go to THE NEAREST DOLLAR Retail outlet AND Decide on UP SOME TRINKET THAT DOES NO Fine WHAT SO Actually, HOW ABOUT An item That might Enable THE Worker LIKE It's possible A Gasoline CARD In order that They will GET TO Effort Or perhaps a CARD TO A RESTAURANT So that they CAN Consume. You want The very best THAT They can GIVE AND WHAT DO THEY GET IN RETURN? WHY NOT GET OFF YOUR SEATS AND From YOUR Workplace AND Consider A SURVEY A Top secret SURVEY With no RELALLIATION TO A single Employee. YOU GUYS Wants FEED Again NOT In the Folks You have Put IN Cost BUT BY THE People who Need to Operate Beneath THESE Problems. A single Far more Issue When a PREGNANT Individual During the Final Phases OF PREGNANCY Must have A DR.'S Note To use THE BATHROOM Is not THAT Somewhat Severe. I WONDER JUST How many Of one's Personnel ARE Honestly Satisfied TO Phase As a result of THOESE DOOR Each Morning? SHAME OF ALL OF YOU FOR TURNING YOUR BACKS On the Very People WHO MAKE YOUR Organisation, YOUR Personnel On the Get in touch with Center DESERVE A lot Far better
Chere Ferguson 6/8/10
I had a remodel carried out by Sears from their remodel workplace in Portland Oregon, Ilive in Eugene Oregon, The remodel was managed by cellphone from Portland, They sent a person which was supposed to be a contractor and when he got carried out you sure could have fooled us.
We have now a beautiful dwelling we desired to upgrade on the grounds that we're our late 70's and find that our dwelling is as well substantial for us now and we need to place it up for sale, and move on to a scaled-down destination and downsize. We discover that we won't be able to do this with this particular remodel occupation. the floor in the kitchen was done so badly Anybody Could possibly be From THEIR Head TO EVEN Have a look at PURCHADING THIS Family home THAT Utilized For being SO Amazing. Our lawn is incredibly nicely landscaped and anybody would really enjoy to get this home to elevate their little ones in. there countless factors wrong with this remodel job that i do not have the area to inform you everything and I really do not wish to ought to handle your portland workplace.
Identified Much more ROOM
To start with . We had been advised the career would consider two or three days to finish , so we told them that we had been likely to Canada for the few of weeks and was assured that the position would be completed by the time we acquired home. Perfectly we obtained house in two weeks and brought
corporation with us to this mess that they get in touch with an expert,job to my eye may be a incredibly badly messed up unacceptable job. I would wish to see you arrive to our family home and investigate the employment that they call full.
A number of of the stuff have already been fixed but quite badly, some outstanding, but we nonetheless have complications.
I previously wrote a letter but I really do not believe it got for you as I sent it for your Portland workplace and it in all probability rarely got any additionally.
Once you have any intention of addressing this letter, I THANK YOU. In case you really don't very well I
guess the way that Sears does businbess. Attempting to keep in mind my husband & I raised four childred and got all their clothes at sears aLL OUR APPLIANCES ALL OUR BUISNESS Up to THE Point With the Last LETTER .We waited out the whole yr after which compensated our bill in total without interest,I cannot believe that you'll ignore this letter.
yours fairly truly John & Chere Ferguson Eugene.\,Oregp\on
J Aleman (California) 6/8/10
To Corporate,
My spouse and I recently bought a washer and dryer two weeks ago(05/28 at the outlet store in Milpitas), thinking about it now the revenue lady who didn't start looking like she knew what she was undertaking will want to are already a sign, effectively thirty mins later she gave us our receipts and advised us that we could be gaining our merchandise in about a week (06/02) and the delivery personnel might possibly be calling us a time window for delivery. My spouse took that AM off from do the trick to wait all-around for that delivery. We had been also told the night previous to that we'd be the 2nd delivery that AM (we considered awesome that way you do not really have to miss the whole AM from work) lastly following waiting (past our delivery time window...no call from sears thoughts you) my wife had to get in touch with the office to look for out how quite a bit lengthier she would really need to wait for...which at that time the sales man or woman informed her the items had not arrived at the warehouse and would ought to reschedule a delivery time for any diverse date and when she needed to proceed with that, that she could aid her set that up correct then and there....Hmmm howdy (did you not just tell her that the products are usually not with the warehouse?). My spouse advised the Sears lady that they would will need to verify that they'd actually received the merchandise prior to we could schedule a delivery date. We then known as the sears outlet (wherever we had obtained the things) and spoke along with the assistant manager(Alan) who informed her the order had been entered wrong and that, that was the cause for your whole mishap not only that but that the merchandise was not ever actually ordered (do you see where we're going with this particular?), he also mentioned that he could have 1 of your products we had Purchased but the second an individual would arrived a week apart in the other an individual. We declined and asked him to try a little harder, Alan stated that he'd uncover a comfortable unit (similar total price, but readily accessible) to compensate for that inconvenience (well at least you experimented with Alan). He went ahead and set up a delivery date (1 a great deal more week of waiting...so as a final point at present). Exact same factor happened once more as the 1st time (practically nothing was ordered/ or was in the warehouse). We identified this out only right after my wife took time off of do the job (again) to meet the delivery personnel to deliver our merchandise, once waiting for two hours we decided to get in touch with sears (once more). We obtained a maintain of someone (following a long fifteen min wait) and proceeded to go down the list once more (telling our story) the client services individual then transferred us to someone else and had to basically repeat ourselves again (you can see how frustrated we had been and still are at this point).
At this point in time we won't accept anything at all much less than a total refund and compensation for my wives wages for taking time off of do the job. We'd prefer to get a contact or even a letter from your president and a complete explanation as to why this happened. Not only did this happen as soon as brain you but twice together with the similar result (sears w/ our money and us w/ a piece of paper and practically nothing to show for it) and did sears ever try to reach out to us to inform us what exactly is going on (i.e. explanation, pardon etc)? Nope we've got to hunt everybody down until finally we get answers from someone and when by tomorrow we do not get at least a get in touch with we'll maintain calling once again and yet again until eventually we get them.
frustrated within the bay area,
J. Aleman
jalemanjr187@hotmail.com
650)346-4500
Joyce & Orville Lewis 6/10/10
Mr.President Bruce Johnson!!
I'm shocked beyond belief that your web-page has SMUT on it. Like a mom, I am more than disturbed by the lack of problem by Sears for selling posters displaying absolute complete n*dity and erotic language on its website. I've been a consumer for in excess of 50 decades and I just created my last order. I will do almost everything in my electrical power to view that hiundres do the identical!!! SHAME ON YOU...YOUR THE CASE OF CRIMES ON WOMEN,
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Tammy Meier 6/11/10
Warranty on five 12 months previous upright freezer. Notified Sears 05/08/2010, everything inside ruined. Sears scheduled repairman for 06/07/2010. Per repairman... wants $600.00 repairs and replacement components might be sent to residence! We recieved parts 06/10/2010, quicker than service. Areas will never be installed until 06/25/2010. It will likely be two months earlier than our freezer is functional. The replacement elements equivlant value of a new an individual? We also received pieces quicker than fix services?? I wonder what the stipulations are around the components in reference for the warranty? An individual component size consisted of 7 x 3ft in size, taking of large portion of my enclosed patio, lucky it truly is out of the weather.
I purchased a person appliance from Lowe's with 3 days we had been serviced! We made a residence with ALL Sears appliance's, just after this experience I will no longer get anything from Sear's!!!!
Rachel Huggins 6/11/10
I just purchased a kenmore front load washer and dryer. The guys through the keep delivered them and ripped a huge whole in my vinyl floor. I just wanted to learn if coporate was gonna do anything at all as far as changing my vinyl, considering that this is a discontinued vinyl. I would hope that this enterprise would handle this the suitable way. I do plan on speaking with my attorny regarding the situation. I may want to have went with LOWES Companies!!!!!
Linda DiSantis 6/13/10
So.....
Has Sears ever responded to any of these complaints? Has anyone hear ever gotten statisfaction?
Right now I am making an attempt to calm my mother considering she is so upset about lack of problem and services we now have received from Sears. My mother is 83 and has been browsing at Sears for very likely various decades. But, as of this weekend she will no lengthier decide to purchase anything from Sears, or set foot in a retail outlet once more. And this boycott will include the entire loved ones. It is actually actually unfortunate -- not for Sears -- they couldn't treatment less; but for my mother, considering this generation and folks of this age get betrayal and arrogance to heart.
Briefly, what on earth is incorrect and continues to be wrong with our Kenmore refrigerator, and just following 4 decades (the refrigerator - not a Kenmore - we had before this 1 last twenty many years!) is that one) the compressor needed to be replaced final year; 2) two weeks ago the entire refrigerator turned right into a freezer; repair service man came, replaced the thermostat, didn't test it and therefore it nonetheless is actually a deep freeze. Eggs, milk, lettuce, every thing frozen and ruined.
If all this weren't unhealthy ample, we waited for ten days for your initially service phone and now just after he couldn't fix it, we place in some other phone but have got to wait another ten days for your 2nd service contact. We can't shop or place anything that should be ruined inside refrigerator. What if we had compact young people within the house and necessary to help keep a well-stocked refrigerators, or had a large party over this weekend. It could have been disastrous.. I've complained to Sears but it doesn't seem like someone really cares. So this can be my next greatest thing---venting on this site.
Very good luck to all of us.
L.DiSantis
New York