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able to provide. Since customers have become accustomed to looking on the Internet to either make or research purchases email is an easy way to communicate. Besides an easy way to get an answer, some customers want reassurance there is a human behind the web page, and not just some wizard speaking out of a microphone.
Service and forum queries are typically handled by online businesses within 24 hours; rarely do weekends or holidays alter response rates. Customer demands and the 'need' for instant answers have driven the standard. If you do not respond in a timely fashion a competitor will.
Customers are used to surfing the web and emailing. They want instant information whether it is 4pm or 4am. They want an immediate response. Many companies provide 24-hour customer service.
While some people expect responses immediately, others will think business is slow if you respond right away. This is difficult to gauge,cheap UGGCardy Boots, if the answer is simple respond as soon as possible. If research is required then at least email a response that you are looking into and will get back to them.
About the Author -
Sharon Housley manages marketing for NotePage,UGG Classic Cardy Boots, Inc. http://www.notepage.net a company specializing in alphanumeric paging, SMS and wireless messaging software solutions. Other sites by Sharon can be found at http://www.softwaremarketingresource.com ,Belstaff London, and http://www.small-business-software.net