How often have you sent a message to someone only to receive an Out of Office message in reply a moment later? Or (like me) you might have sent a message to a Contact Group, only to find out too late that group contained hundreds of people – when it happened to me I surely wished I had known in advance.
MailTips make these email “accidents” a thing of the past! As you start adopting Outlook 2010 and Exchange 2010 in your organization, we believe that MailTips will help make you feel more in control of your mailbox and more confident about the emails you send.
MailTips offer Outlook users real time information about the message they’re composing and the recipients they intend to reach with it. You will immediately know information such as if a recipient is out of the office, if they’re outside of your organization, or how many people are in a conversation group.
MailTips requires Exchange 2010 and is one of the Outlook 2010 features that best embodies the “better with Exchange” motto. As you compose a message,
Office 2007 Standard, Outlook and Exchange work together to determine if any MailTips apply to your message, and then display them above the address fields. Also the name of the recipient the MailTip applies to is highlighted in the address field.
In the example below, I am trying to send a message to my colleague Andy and a MailTip is returned to indicate that he’s currently out of the office. At this point I can decide what to do, now that I know Andy won’t get to read this message today.
For example, I could remove Andy from the email and add someone else instead – just by clicking “Remove recipient” in the MailTip.
The MailTips space will expand automatically if more MailTips apply:
It is important to point out that MailTips is a lightweight feature with minimal load increase on the Exchange CAS server. The results are returned to the user quickly so they don’t slow down the process of writing and sending messages. We have developed an extensive caching system that saves MailTips info for recipients for 24 hours, therefore reducing the number of times the server needs to be queried. For Mailbox full and Automatic Reply MailTips, the cache is refreshed every hour because we expect that data to change more often. MailTips are displayed for email messages,
microsoft Office 2010 Serial, meeting requests,
Office Home And Student, sharing messages,
Purchase Windows 7, and task requests.
The Outlook 2010 MailTips cover a wide array of scenarios and issues:
Restricted Recipient
Displayed when you do not have permission to send messages to a specific recipient – if sent the message will not get delivered.
################## contact group
Displayed when a contact group has a moderator (a new feature in Exchange 2010) who triages incoming messages and determines whether the message should be delivered to the contact group.
Invalid recipient address
Displayed when the recipient’s address is no longer valid – this can often happen if a recipient address was stored in the nickname cache but the recipient has left your organization since the last time it was used.
Message too large for recipient
Displayed when the size of the outgoing message exceeds the size limit for incoming messages of one or more of the recipients.
Message too large to send
Displayed when the size of the outgoing message exceeds the send message size of the sender.
Recipient Mailbox is full
Displayed when the recipient’s mailbox is full and the message cannot be delivered to them.
Large number of recipients or contact group
Displayed when the number of recipients that the message will be delivered to (either as individuals or as part of a contact group) exceeds a defined value set by the Exchange administrator.
Recipient is using automatic replies
Displayed when a recipient has turned on their Automatic Reply (aka Out of Office) message.
External recipient
Displayed when a recipient is outside your organization.
External recipient in contact group
Displayed when a contact group contains a recipient that is outside your organization.
Additional information
This MailTip is intended to replace messages that might otherwise be sent as an automatic response. Examples of these are messages like "You will receive a response within 72 hours" or "this mailbox is not monitored." They might also be useful for a user who works part time, and might not want to always have an Automatic Reply message set up.
Mailbox quota about to be exceeded
Displayed when the message being composed will push your mailbox quota over the limit and it will not be possible to send more messages until space in the mailbox is freed.
Each of these MailTips can be turned on or off in the MailTips options (accessible in the Mail section of the Outlook options). They can also be turned on or off by the Exchange administrator – ensuring that they can be configured depending on the characteristics of any given organization.
Beside Outlook 2010,
Office 2007, MailTips are also a feature of Outlook Web App – for information on the Outlook Live version of the feature, see E.J. Dyksen’s Exchange blog on it. Previous versions of Outlook and Outlook Web App do not support MailTips.
Alessio Roic
Outlook Program Manager <div