Microsoft touts new CRM freebies

Microsoft is creating new CRM companies and add-ons for free to appeal to enterprise people hurting from your worldwide recession, based on corporation officials.Microsoft introduced the new wares in the course of the very first day of its Convergence conference for consumers and partners of its Dynamics CRM and ERP products.Amongst the new offerings: A service-level agreement (SLA) guaranteeing 99.9 % uptime to all Dynamics CRM Via the internet buyers; 8 new, downloadable CRM Accelerators, or extensions, for each on-premise and cloud-based CRM clients, that give additional advertising and gross sales features.“The 99.nine percent guarantee is higher than Salesforce or NetSuite offers — if and when they present these kinds of guarantees,” said Chris Caren, General Manager of Dynamics Product Management.Microsoft also offered “qualified” attendees of Convergence “savings of as much as 75 % on Microsoft Dynamics CRM Over the internet and up to 20 % on Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics NAV and Microsoft Dynamics SL,” corporation officials said.Last fall, Microsoft offered its Dynamics CRM and ERP customers zero % financing options to try to help spur sales. On March 10, Microsoft execs reiterated that provide, and also noted the organization is offering Dynamics clients zero payments for six months through its SmartPay program, with extended payments from Microsoft Financing.Dynamics is a billion-dollar enterprise for Microsoft, but billings for that division were down two percent in the very first half of Microsoft;s fiscal 2009 (ending December 31, 2009).In addition to touting freebies, Microsoft also is planning to highlight its “CRM is a development platform” message throughout this week;s show in New Orleans, Caren said. Microsoft officials have touched on this inside the past, mentioning the business;s Dynamics “xRM” platform as a “relationship management” framework upon which third-party developers can build their own solutions.